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Old Wednesday, August 25th, 2010, 03:44 PM
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charlescroes charlescroes is offline
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Default Re: arubafastphones.com bait and switch?

Clarabell,
I read your post and several things call for me to respond. Please be patient with me.
SIM CARD DENOMINATION:
SiM cards are not a service but instead an item that we sell. Renting a phone falls directly on us as far as the absolute control on all facets of the service of renting. A SIM card is delivered to us by a phone carrier company (in this case DIGICEL) and we depend on them. In 95% of the cases, DIGICEL is able to supply us with the SIM cards we request. This works out perfectly. there were some weeks when they did not have a full assortment and we had to take what was available. The only responsible thing to do is to inform the client base.
KIOSK AT AIRPORT:
We have been out of that kiosk for some time now due to varied issues between our company and DIGICEL (nothing bad). As a result, we now do deliveries and quite honestly, it has improved business.
WHERE CAN YOU BUY A PRELIMINARY SIM CARD?:
There are two carriers on Aruba that sell SIM cards. One of them is SETAR and the other is DIGICEL. SETAR is at the airport and we deliver. By the way, it is "PRE-PAID" and not "PRELIMINARY". Many folks make the mistake.
BAIT AND SWITCH AND THE REPUTATION OF ARUBA:
I am afraid that both of these topics are sensitive to me and I shall only say that NO it is not that kind of tactic and ABSOLUTELY NO the island is is not degenerating into a state of con artists and sham specialists. Do we have problems? Sure. So does Mexico and New York and France as well as Japan. the nice thing about this small piece of stone in the ocean is that we are so good at trying 10000% percent to serve you - the traveler to our shores.
BAD TASTE IN YOUR MOUTH:
Can't help you there.

By the way, FASTPHONES doesn't belong to me anymore and I will take the time to send this off to IRIS. I am responding because several close US friends of mine brought it to my attention.

Be well
Charles
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