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Where have you been? Trip reports and questions about places you travel when not visiting Aruba.

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Old Saturday, April 24th, 2010, 06:15 AM
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Default Ocean Maya, Playa del Carmen 4/2010

The Ocean Maya is a resort which has come up with a way to keep its regular visitors while adding an enticement to attract slightly bigger spenders. Traditionally, a moderate resort, they have re-done many rooms and added a "Maya Deluxe" designation which comes with a black wristband and several good to excellent perks.
A three-star visitor can get a white wristband, a good beach, plenty to eat and drink in a physically beautiful resort, serviced by a friendly, hard working staff.
The four star vacationer can get a black wristband, a gorgeous new room, premium drinks, priority service and a Balinese beach bed with a fantastic beach butler in a private section of the resort.
Rather than lose one client in the search for new ones, Ocean Maya competes with itself for both levels of business. This may prove to be a clever business model that pays big rewards. At either price point, guests receive a wonderful, all-inclusive vacation for considerably less than other venues with similar services.
The resort is comprised of two- floor Villas, each with eight rooms. This is not a resort for those with mobility issues as the meandering pathways wind through beautiful gardens and are quite spread out. The Maya Deluxe rooms have a minimalist-Zen feel, with smoked glass doors between vanity and bathroom and enormous tiled showers with plenty of hot water.
There is a sitting area, a flat-screened television, stocked mini -fridge and very firm bed. Each room has sliders to a patio or terrace with tropical or aquatic views. Maid service is quite good. The biggest issue we had was forgotten coffee on one occasion. A safe is provided for Maya Deluxe and is $2.00 per day for others. There was a new iron and ironing board in the room along with plenty of good quality toiletries.
We found the food in the Italian, Asian and Buffet restaurants to be very good. We went to La Dolce Vita twice and enjoyed the show cooking in the Asian restaurant. El Charro was good for lunch or a late night snack. Early risers could get coffee there without walking to the lobby. The buffet had good variety each day for each meal. This is important for an all-inclusive, because the buffet is the "fall-back" place when specialties don't appeal to all guests.
The pools were large, clean and beautiful. The swim-up bar was always busy and the lobby bar was hopping at night. Mike's Coffee was great. Specialty coffees and fresh desserts were provided daily. This is located in a back corner of the lobby and was a great place to grab a cup or a frozen cafe chocolata.
The beach has been an issue, but the real issue is the access to the ocean. The regular and "private" beach areas are nice. There are plenty of lounges, palapas and beach beds. Service is prompt. The left and right sides of the boardwalk and glass wall are the access areas to the water. We watched the water go from cloudy with seaweed to crystal clear in a few short hours. You are at the mercy of nature here, with sea and weather giving and taking away. The southern most entry area is usually the best bet.
The entertainment team, like the rest of the staff, is hard-working and does everthing it can to keep people happy. Nightly shows are fun. Do not expect Vegas or Broadway.
Ocean Maya is a good resort with tremendous value. You can go low-ball or mid-ball and get exactly what you paid for and sometimes, a little bit more. If you go with a good attitude and expectations, you will sometimes get much more than you paid for or what you expect.
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  #2  
Old Saturday, April 24th, 2010, 08:00 AM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

walt, you didn't provide a website. could you please?

on a scale of 1-10 how would you rate the original? the deluxe?

Quote:
Originally Posted by Dogwriter View Post
The Ocean Maya is a resort which has come up with a way to keep its regular visitors while adding an enticement to attract slightly bigger spenders. Traditionally, a moderate resort, they have re-done many rooms and added a "Maya Deluxe" designation which comes with a black wristband and several good to excellent perks.
A three-star visitor can get a white wristband, a good beach, plenty to eat and drink in a physically beautiful resort, serviced by a friendly, hard working staff.
The four star vacationer can get a black wristband, a gorgeous new room, premium drinks, priority service and a Balinese beach bed with a fantastic beach butler in a private section of the resort.
Rather than lose one client in the search for new ones, Ocean Maya competes with itself for both levels of business. This may prove to be a clever business model that pays big rewards. At either price point, guests receive a wonderful, all-inclusive vacation for considerably less than other venues with similar services.
The resort is comprised of two- floor Villas, each with eight rooms. This is not a resort for those with mobility issues as the meandering pathways wind through beautiful gardens and are quite spread out. The Maya Deluxe rooms have a minimalist-Zen feel, with smoked glass doors between vanity and bathroom and enormous tiled showers with plenty of hot water.
There is a sitting area, a flat-screened television, stocked mini -fridge and very firm bed. Each room has sliders to a patio or terrace with tropical or aquatic views. Maid service is quite good. The biggest issue we had was forgotten coffee on one occasion. A safe is provided for Maya Deluxe and is $2.00 per day for others. There was a new iron and ironing board in the room along with plenty of good quality toiletries.
We found the food in the Italian, Asian and Buffet restaurants to be very good. We went to La Dolce Vita twice and enjoyed the show cooking in the Asian restaurant. El Charro was good for lunch or a late night snack. Early risers could get coffee there without walking to the lobby. The buffet had good variety each day for each meal. This is important for an all-inclusive, because the buffet is the "fall-back" place when specialties don't appeal to all guests.
The pools were large, clean and beautiful. The swim-up bar was always busy and the lobby bar was hopping at night. Mike's Coffee was great. Specialty coffees and fresh desserts were provided daily. This is located in a back corner of the lobby and was a great place to grab a cup or a frozen cafe chocolata.
The beach has been an issue, but the real issue is the access to the ocean. The regular and "private" beach areas are nice. There are plenty of lounges, palapas and beach beds. Service is prompt. The left and right sides of the boardwalk and glass wall are the access areas to the water. We watched the water go from cloudy with seaweed to crystal clear in a few short hours. You are at the mercy of nature here, with sea and weather giving and taking away. The southern most entry area is usually the best bet.
The entertainment team, like the rest of the staff, is hard-working and does everthing it can to keep people happy. Nightly shows are fun. Do not expect Vegas or Broadway.
Ocean Maya is a good resort with tremendous value. You can go low-ball or mid-ball and get exactly what you paid for and sometimes, a little bit more. If you go with a good attitude and expectations, you will sometimes get much more than you paid for or what you expect.
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Old Saturday, April 24th, 2010, 08:18 AM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

Riviera Maya hotels, México, Ocean Maya - H10 Hotels

Sherry,
I would give the regular level, a six and the Maya Deluxe an 8. This is based on what you get for your money in the Mayan Riviera. This is our third time to the area in three different resorts. The prices, in general are too good to be true, compared to any of the islands. While Aruba is our main trip each year, the deals in Mexico allow us to take a bonus trip.
There are so many resorts that competition is fierce and features are plentiful. While the Ocean Maya is a mid-range resort in Mexico, you get features that only high-end places offer in Aruba. Think RIU at far less than half the price.
Mexico has become our second favorite place for fun, sun, food and relaxation. You can go every year and never stay at the same resort twice. Already looking into a trip next April, possibly at their sister resort, Ocean Coral and Turquesa.
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Old Saturday, April 24th, 2010, 08:29 AM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

which place has been your favorite of three places?

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Originally Posted by Dogwriter View Post
Riviera Maya hotels, México, Ocean Maya - H10 Hotels

Sherry,
I would give the regular level, a six and the Maya Deluxe an 8. This is based on what you get for your money in the Mayan Riviera. This is our third time to the area in three different resorts. The prices, in general are too good to be true, compared to any of the islands. While Aruba is our main trip each year, the deals in Mexico allow us to take a bonus trip.
There are so many resorts that competition is fierce and features are plentiful. While the Ocean Maya is a mid-range resort in Mexico, you get features that only high-end places offer in Aruba. Think RIU at far less than half the price.
Mexico has become our second favorite place for fun, sun, food and relaxation. You can go every year and never stay at the same resort twice. Already looking into a trip next April, possibly at their sister resort, Ocean Coral and Turquesa.
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Old Saturday, April 24th, 2010, 10:24 AM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

The first place was in Puerto Aventuras. Sunscape, which is now Dreams was very nice. Small beach but a short stroll to the little town with a marine park and nice harbor. The next place, was The Royal, Playa del Carmen, a true five star resort with "Oh my God" service. Our favorite, but very expensive. Great rooms with stocked bar and fridge. 24 hour room service through the magic box. Full use of the Grand Porto Real next door. Great food with a 24 hour lounge and game room. Beautiful beach and steps from Fifth Avenue in Playa.
Ocean Maya is a little north of Playa and is beautiful and relatively inexpensive. Good walking beach, especially to the south. To the north is Tres Rios resort and an ecologically protected area that is beautiful. I waded and snorkeled there one afternoon.
The Royal is our favorite, but Ocean Maya was the best buy, by far. They have a free bus twice a day to downtown Play del Carmen and the Mexican Restaurant is open all night for food and drinks. Because of that, we are looking at Ocean Coral for next year. Owned by H10, the same group, but a little more upscale, closer to Cancun Airport and near the village of Porto Morelos.
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Old Saturday, April 24th, 2010, 12:04 PM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

Great report, very informative. We haven't been to Mexico in quite a few years, but always talk about going back. Aruba is also our real vacation spot, but it's getting harder to resist the temptation of those good Mexican deals. Thanks again, you've renewed my interest.
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Old Saturday, April 24th, 2010, 02:39 PM
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Default Re: Ocean Maya, Playa del Carmen 4/2010

Quote:
Originally Posted by roschone View Post
Great report, very informative. We haven't been to Mexico in quite a few years, but always talk about going back. Aruba is also our real vacation spot, but it's getting harder to resist the temptation of those good Mexican deals. Thanks again, you've renewed my interest.
Thanks roshone. Glad to help. While Aruba has a "something" factor that makes it our real vacation home, we find the Riviera Maya interesting and fun. Lots to do if so inclined, with ruins and eco-parks and super-friendly workers and some great beaches at a bargain price. It satisfies our yearning for new adventures while allowing us the means to still get to Aruba. This year, we will do five days at the Divi before moving to our timeshare right next door at CDM.
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