View Single Post
  #13  
Old Wednesday, March 16th, 2011, 07:36 PM
JohnL JohnL is offline
Senior Member
 
Join Date: May 6th, 2006
Location: Sterling, MA
Posts: 179
JohnL is on a distinguished road
Default Re: Am I in Cancun (2)?

Today I received a phone call in the states from management. They promise to repair my unit top to bottom. We'll see. Pedro Vargas, Phoenix GM, is accommodating and I believe he will take appropriate action as he says will occur when the unit is unoccupied. Customer service issues have been addressed so I'm told. So I want to hear about your experiences. Please post and keep us updated on unit condition and customer service, especially at the front desk. Thanks.
__________________
John L
Reply With Quote Share with Facebook