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Old Wednesday, August 5th, 2009, 09:58 AM
LynnS LynnS is offline
Aruba Expert
Join Date: May 29th, 2004
Location: Pittsburgh
Posts: 473
LynnS is on a distinguished road
Default Re: Riu Just Keeps Getting Worse

We were in Aruba July 10-31. Richard was on vacation so only spoke with Jelishka briefly.
Units are the same as in the past. If we needed anything we contacted Jelishka or dialed "9" and received what we requested. On occasion it took more than 1 phone call.
We were on the 5th floor- a 1 bedroom unit and for 2 weeks in the 2 bedroom. The carpet is filthy in both units as well as in units that friends were in. Sofa beds are in very poor condition-Jelishka said-they need to be replaced-same comment she made last year.
90% of the time the umbrellas around the pool had to be closed-they actually walked around and told you to close them since it was a hazard to have them open with the wind. DUH!! It is windy in Aruba and the way bldg. A&B sit makes it worse by the pool. I asked why they didn't find a better solution and pointed out that it is always windy in Aruba and we were able to use the umbrellas when it was the Aruba Grand. No response-just repeated that they needed to be closed. Why have umbrellas if they can not be used!!!
The resort did not seem to be as busy the last week-many empty chairs by the pool at 10 am-many more children under the age of 12 than in the past.

sccromer1-sorry about your experience with a/c-I would not have stayed in the unit. We had that problem 1 year and were moved to a different unit until it was fixed.
It is sad that Riu/Richard will not communicate with us. This experience has given us a very negative attitude toward any Riu resort. Certainly not 5 star in this household.
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