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  #1  
Old Wednesday, March 31st, 2010, 06:09 PM
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Default Bad experience at Sean's Jeweler

Just to share with others our extremely bad experience we had
with Sean's Jewelers today.

My sister and I both went there and each of us bought blue diamond rings.
My sister picked up hers on Tuesday. After taking the ring
home, we noticed that there was a chip by the prong
of the ring's setting along with a fracture line leading to
the center of the ring.

My sister went back today to deal with getting a new
stone. I started having my doubts about the quality
of the jewelry there because a diamond is not easily
chipped and fractured like that.

I went to them today and asked to have my money
refunded and a trade back since I had not picked up
my ring at that point. My ring looked fine but I did not
want to take the chance of something happening to this ring
and was not feeling good about my purchase. I had
to wait about 30 minutes for Paul to talk to me.

Paul (Sean's brother formerly of Sean's Paul's Jewelers and
several other stores on the island) would not listen to me
and refused to return my trade in and credit back my
credit card for the ring. He said there were no refunds
end of story.

I tried to explain to him that the only thing he has is his
reputation and that I was not happy at all. He did not
seem to care and told me he would do an exchange. This
is not what I wanted since the integrity of his jewelry is in question.
So I had to come back 40 minutes later because he had not
sized the ring to fit my finger correctly.

Needless to say, I would not recommend to anyone looking
to buy jewelry in Aruba to go there. I certainly would not
go there again. I have bought a lot of jewelry in Aruba in
the past and have been very happy with my purchases.
This is not one of them. I am scared to even wear the ring
because something might happen to it.
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  #2  
Old Thursday, April 1st, 2010, 03:36 AM
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Default Re: Bad experience at Sean's Jeweler

Sorry to hear this news Janet..It never feels good to have spent hard earned money and not be happy with it in the end.

Sounds to me like Sean's Jeweler has decided they don't need your money anymore....and I am sure he will get his wish.
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Old Thursday, April 1st, 2010, 10:34 AM
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Default Re: Bad experience at Sean's Jeweler

I will never shop there. You go and want to be sure
you're getting good quality. That is just really
a bad thing. Plus who wants to deal with this
while on vacation?

Plus their attitude about how they handled the situation
is unforgivable.

All you have is reputation - and they don't seem to care
or understand how many people read the posts on the
boards.

It's good that people post the good and bad here.

Thank you Janet to letting us know about this. So sorry
that this happened to you!
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Old Thursday, April 1st, 2010, 09:59 PM
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Default Re: Bad experience at Sean's Jeweler

We always go to Kay's and have EXCELLENT service. Would highly recommend them.
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Old Friday, April 2nd, 2010, 07:15 AM
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Default Re: Bad experience at Sean's Jeweler

Sorry you had a bad experience there.
We have purchased several items these past yrs from them
with no problems.
Last yr a pair of blue diamond earrings I am happy with.

Since we have never had to return an item I can't speak to there policy.

When we go back this Oct I would be hesitent now to do business with them.
Did they replace your sisters stone to her satisfaction?
Have you taken these rings to any jewelry store in your hometown to have them checked for quality?
Since you have the ring it would be a shame not to wear it.
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Old Friday, April 2nd, 2010, 07:24 AM
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Default Re: Bad experience at Sean's Jeweler

hi jd, since janetb is on her last full day of vacation i will answer what i can for her and she can fill you in after she gets home. sean's did finally replace the stone for her sister. they have not been willing to talk to janet about getting her money back.

the sad thing is that if they had dealt with this properly janet would be raving about them and how well she was treated. being a business owner for 35 years, i learned long ago that what sets you apart isn't that you do your job when things are smooth. instead it is what you do when there is a problem. i would hope that sean jewelers gets in touch with her and returns the ring she traded in and does a charge back on her credit card. sour feeling make for angry people who spread the word. there is too much competition in the jewelry field on aruba to create hard feelings. returns before the item is fitted should be allowed. her discomfort with the store would have been quieted and all would be well.

Quote:
Originally Posted by jdmoon1 View Post
Sorry you had a bad experience there.
We have purchased several items these past yrs from them
with no problems.
Last yr a pair of blue diamond earrings I am happy with.

Since we have never had to return an item I can't speak to there policy.

When we go back this Oct I would be hesitent now to do business with them.
Did they replace your sisters stone to her satisfaction?
Have you taken these rings to any jewelry store in your hometown to have them checked for quality?
Since you have the ring it would be a shame not to wear it.
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Old Friday, April 2nd, 2010, 07:47 AM
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Default Re: Bad experience at Sean's Jeweler

Thank you Sherry for your reply.
I did not realize that Janetb was still there and I hope as you said they
do the right think for her.
It is there reputation that will suffer after all and in todays economy
it would be foolish for them not to be more flexible.
I also didn't realize she traded a ring in to purchase this new one.
I have never traded an item or upgraded any item for a new stone etc.

There are so many other reputable jeweler's in Aruba and the power of these forums word will spread.
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Old Friday, April 2nd, 2010, 08:12 AM
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I Love Aruba Re: Bad experience at Sean's Jeweler

I, too, am waiting for Janet to come home, and "tell" us the outcome of her saga.

These forums ARE a very powerful tool, and spread the word quickly, good or bad. It certainly would have behooved Sean Paul's to do the right thing which, according to sherry's information, still hasn't happened. Bad business practice in this economy or any economy isn't smart.

So sorry Janet's had to go through this. The anxiety and aggravation certainly had to put a complete damper on her vacation, and doesn't speak well of Sean Paul Jewelers... people are listening!
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Old Friday, April 2nd, 2010, 09:05 AM
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Default Re: Bad experience at Sean's Jeweler

I agree and feel so badly for her. Never underestimate the power of good or bad word of mouth...
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Old Friday, April 2nd, 2010, 10:55 AM
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Default Re: Bad experience at Sean's Jeweler

Quote:
Originally Posted by JanetB View Post
Just to share with others our extremely bad experience we had
with Sean's Jewelers today.

My sister and I both went there and each of us bought blue diamond rings.
My sister picked up hers on Tuesday. After taking the ring
home, we noticed that there was a chip by the prong
of the ring's setting along with a fracture line leading to
the center of the ring.

My sister went back today to deal with getting a new
stone. I started having my doubts about the quality
of the jewelry there because a diamond is not easily
chipped and fractured like that.

I went to them today and asked to have my money
refunded and a trade back since I had not picked up
my ring at that point. My ring looked fine but I did not
want to take the chance of something happening to this ring
and was not feeling good about my purchase. I had
to wait about 30 minutes for Paul to talk to me.

Paul (Sean's brother formerly of Sean's Paul's Jewelers and
several other stores on the island) would not listen to me
and refused to return my trade in and credit back my
credit card for the ring. He said there were no refunds
end of story.

I tried to explain to him that the only thing he has is his
reputation and that I was not happy at all. He did not
seem to care and told me he would do an exchange. This
is not what I wanted since the integrity of his jewelry is in question.
So I had to come back 40 minutes later because he had not
sized the ring to fit my finger correctly.

Needless to say, I would not recommend to anyone looking
to buy jewelry in Aruba to go there. I certainly would not
go there again. I have bought a lot of jewelry in Aruba in
the past and have been very happy with my purchases.
This is not one of them. I am scared to even wear the ring
because something might happen to it.
An experience and a warning to fellow "Forum Members," should always be appreciated. I hope that none of the members have had similar experiences with this merchant; or, with others. A word of "CAUTION" would probably be not only appreciated; but welcome.

Just my opinion.

Horseshoe

Last edited by Horseshoe; Friday, April 2nd, 2010 at 11:00 AM. Reason: Spelling
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Old Friday, April 2nd, 2010, 12:42 PM
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Smile Re: Bad experience at Sean's Jeweler

Quote:
Originally Posted by sherry View Post
hi jd, since janetb is on her last full day of vacation i will answer what i can for her and she can fill you in after she gets home. sean's did finally replace the stone for her sister. they have not been willing to talk to janet about getting her money back.

the sad thing is that if they had dealt with this properly janet would be raving about them and how well she was treated. being a business owner for 35 years, i learned long ago that what sets you apart isn't that you do your job when things are smooth. instead it is what you do when there is a problem. i would hope that sean jewelers gets in touch with her and returns the ring she traded in and does a charge back on her credit card. sour feeling make for angry people who spread the word. there is too much competition in the jewelry field on aruba to create hard feelings. returns before the item is fitted should be allowed. her discomfort with the store would have been quieted and all would be well.
I also have my own business. The customer is not always right but he is always the customer. Unless you have a monopoly on your line, customer service is a must. I learned this from a used car dealer, believe it or not, before I ever owned a business. This was in a small town I once lived in(pop 5000) I had bought a couple of cars from him and was very pleased with them. You know how it is with used cars sometimes. I told him how pleased I was with the ones I bought and about how nice his selection was. His reply has stayed with me.

He said "I can sell a hundred good used cars and nobody knows it, but if I sell one lemon, EVERYBODY knows Benny screwed someone."
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Old Friday, April 2nd, 2010, 12:56 PM
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Default Re: Bad experience at Sean's Jeweler

so true bob... service was key in our shop. customers were often wrong but unless we were willing to lose them and their friends, families and anyone the complaint trickled down to, we placated them. sometimes a small loss will get you a gigantic gain.

Quote:
Originally Posted by arubabob View Post
I also have my own business. The customer is not always right but he is always the customer. Unless you have a monopoly on your line, customer service is a must. I learned this from a used car dealer, believe it or not, before I ever owned a business. This was in a small town I once lived in(pop 5000) I had bought a couple of cars from him and was very pleased with them. You know how it is with used cars sometimes. I told him how pleased I was with the ones I bought and about how nice his selection was. His reply has stayed with me.

He said "I can sell a hundred good used cars and nobody knows it, but if I sell one lemon, EVERYBODY knows Benny screwed someone."
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Old Friday, April 2nd, 2010, 03:06 PM
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Default Re: Bad experience at Sean's Jeweler

We have been in Sean's several times and 'almost' made a purchase, but [wife] didn't find exactly what she was looking for. Now I'm sure we will skip Sean's altogether. There are too many reputable jewelers in Aruba to waste ones time and money. We always travel with other couple(s) so we will pass this along to them also.

Bill & Donna
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Old Friday, April 2nd, 2010, 11:07 PM
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Default Re: Bad experience at Sean's Jeweler

We can only hope that Sean Paul's will hear of this thread, and will 'think smart' and do right by Janet. I have never shopped at Sean Paul's but I know many people who have done business there. I will certainly spread the word. I purchase a gold bracelet or earrings every year and I do business only with Mike at Shiva's. I have never been disappointed and am pleased with the manner in which I am treated, etc. I have broken pieces of jewelry during the year, bring them to Shiva's and they are fixed for no charge. This is good business. Needless to say, I spread the word. My friends appreciate me telling them about my experiences at Shiva's, and of course Shiva's appreciates my referrals. It's a win-win situation.
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Old Sunday, April 4th, 2010, 07:44 PM
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Default Re: Bad experience at Sean's Jeweler - NOT IN MY OPINION

I am JanetB's sister who bought the ring with the chipped blue diamond and would like to explain what happened. Sean Jewelers made me a ring a few years ago from two 1/2 carat white diamonds from my stud earrings and a 3/4 carat blue diamond I purchased from him. I went to him this year with the intention of increasing the size of the blue diamond. After looking at the loose stones and stones already set in rings I chose a 1.18 carat stone in a ring that was bezel set. Sean arranged for the stone to be removed from that ring and set in mine. I picked up the ring upon completion and it was beautiful. Later that evening I felt the chip under the top edge of the stone - it was not something that was visible unless you REALLY looked for it. After finding it with my fingernail and looking closely I could see the chip and a small fracture. I went back to the store the next morning and spoke with Shawn showing him the chip. I had no doubt in my mind that Sean's would make my problem right. He was very courteous and apologetic for the problem. I also had to wait a while to speak with him as there were 2 cruise ships in port and lots of people shopping in all the downtown stores. Sean helped me in choosing another stone which ended up being 1.49 carats and replaced the chipped stone in my ring with the larger stone. He also arranged to have the ring delivered to my resort first thing the next morning so I did not have to waste any more vacation time going back and forth for the ring. I feel that he was professional and went out of his way to resolve my problem. Could the stone have been chipped when it got popped out of the bezel setting? Was it a stone that had been bezel set because of a chip? Who knows? Who cares? My ring is beautiful and I am more than satisfied with the resolution to my problem. I will certainly continue to shop at Sean's as will my best friend who came on vacation to Aruba with us for her first time and also bought a diamond ring from Sean's - she is also quite satisfied with her purchase. I felt obligated to have my say here. I don't know if the Moderator will delete this message as it is not in keeping the with "Sean Bashing Thread". I did not wish to be included in this thread regarding the problem with my ring, and did not know that I had been included until after the post was done. I am more than happy with my ring, which now has a much larger blue diamond, and Sean Jewelers.
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Old Sunday, April 4th, 2010, 07:56 PM
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Default Re: Bad experience at Sean's Jeweler

It's beginning to sound like the OP has buyers remorse .............
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Last edited by droykelly; Sunday, April 4th, 2010 at 07:57 PM. Reason: spelling
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Old Sunday, April 4th, 2010, 08:41 PM
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Default Re: Bad experience at Sean's Jeweler - NOT IN MY OPINION

excuse me? i may disagree with a poster but i don't delete a post for that or any other reason at any point unless it doesn't follow the guidelines. people are entitled to post opinions or facts on any aruba topic. your post is as welcome as anyone else's and i am a bit offended that you would imply otherwise. actually, i am greatly offended.

Quote:
Originally Posted by vacationcrazy View Post
I am JanetB's sister who bought the ring with the chipped blue diamond and would like to explain what happened. Sean Jewelers made me a ring a few years ago from two 1/2 carat white diamonds from my stud earrings and a 3/4 carat blue diamond I purchased from him. I went to him this year with the intention of increasing the size of the blue diamond. After looking at the loose stones and stones already set in rings I chose a 1.18 carat stone in a ring that was bezel set. Sean arranged for the stone to be removed from that ring and set in mine. I picked up the ring upon completion and it was beautiful. Later that evening I felt the chip under the top edge of the stone - it was not something that was visible unless you REALLY looked for it. After finding it with my fingernail and looking closely I could see the chip and a small fracture. I went back to the store the next morning and spoke with Shawn showing him the chip. I had no doubt in my mind that Sean's would make my problem right. He was very courteous and apologetic for the problem. I also had to wait a while to speak with him as there were 2 cruise ships in port and lots of people shopping in all the downtown stores. Sean helped me in choosing another stone which ended up being 1.49 carats and replaced the chipped stone in my ring with the larger stone. He also arranged to have the ring delivered to my resort first thing the next morning so I did not have to waste any more vacation time going back and forth for the ring. I feel that he was professional and went out of his way to resolve my problem. Could the stone have been chipped when it got popped out of the bezel setting? Was it a stone that had been bezel set because of a chip? Who knows? Who cares? My ring is beautiful and I am more than satisfied with the resolution to my problem. I will certainly continue to shop at Sean's as will my best friend who came on vacation to Aruba with us for her first time and also bought a diamond ring from Sean's - she is also quite satisfied with her purchase. I felt obligated to have my say here. I don't know if the Moderator will delete this message as it is not in keeping the with "Sean Bashing Thread". I did not wish to be included in this thread regarding the problem with my ring, and did not know that I had been included until after the post was done. I am more than happy with my ring, which now has a much larger blue diamond, and Sean Jewelers.
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Old Sunday, April 4th, 2010, 10:11 PM
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Default Re: Bad experience at Sean's Jeweler

Buyers Remorse?? Yes - I truly regret buying the piece at Sean's.

First - let me apologize for bringing my sister and her ring into my complaint - I didn't realize it would be so upsetting to her. It does warm my heart to see her sticking up for her jeweler over her sister though. But I'm sure Sean will give her a big discount next year. LOL!

As for the ring - I found the receipt for the purchase of the ring I traded in, which shows I did pay $200 more for it than Sean gave me for the trade-in. Interestingly, according to Sean all the records from their old store have disappeared, so he was not able to look it up and my receipt was at home. I guess I should be grateful, as originally he was offering me $400 less, so I would have been out $600 on the trade instead of $200. I will be making an appointment to have this ring appraised as soon as possible. If the appraisal does not come in appropriately, I will be disputing the charges with my cc company. Of course, I will never see the $2100 (according to my records) ring I traded in - but live and learn I guess.

Another interesting side note - I was looking at a piece there last year, which I did not purchase. At the time, Sean also claimed they could not have charged me $2100 for that ring, as he claimed the most he could sell it for was $1600. At the time, their records had not yet disappeared and they looked it up and found they had indeed charged me $2100 - at which point he joked that they had charged me the "cruise-ship price". So I guess it is my fault - I should have realized then that he was not a person I should be dealing with and should not have even walked into his shop this year.

I will re-post when I have an appraisal and inspection of the ring.
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Old Monday, April 5th, 2010, 06:48 AM
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Default Re: Bad experience at Sean's Jeweler

We never shop there.. so no problems for us! Mom is still loyal to Kenro...

Hubby likes Colombian Emeralds..

You COULD have called the CC company and CANCELED the transaction and done it THAT way... My DH also never buys without an appraisal... we've gotten them at Colombian Emerald before..

Remember, Aruba is different.. it is merely impossible to return stuff to ANY store... even if it's a small paint brush... they don't do that down there like they do here... Mom was always amazed how sometimes I take stuff back even without a receipt...

Sorry about your experience..
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Old Monday, April 5th, 2010, 07:46 AM
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Default Re: Bad experience at Sean's Jeweler

The problem was that Sean would not return the trade in ring.
Even if she does get the CC to return the money she spent on the ring -
her trade in ring is 'gone'.. so she's out a ton of money no
matter what.

I'm sure that ring is being disassembled as we speak.
Not sure how the CC company would handle that.
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Old Monday, April 5th, 2010, 10:08 AM
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Default Re: Bad experience at Sean's Jeweler

I can understand trying to return something you had removed from the store - but I never had the ring in my possession - I had paid for it and he was sizing it to a 7 1/2, which is a pretty common ring size - not like it made the ring unsaleable.
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Old Tuesday, April 6th, 2010, 06:34 AM
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Default Re: Bad experience at Sean's Jeweler

Wow I am confused now -since janetb has her new ring now that she
traded for how is she out "lots" of money?

Yes she said might be out the $200 she mentioned but she has the new ring right?
I was surprised that her sister's feelings were so differant then janetb.
Her sister being upset about bashing the store is complete opposite reaction.
It seems like a very complicated story.
I am happy the sister was treated fairly and will return there.

It seems janetb that you became nervous after seeing a prob with her ring
and it snowballed . I hope u will enjoy ur new ring as well and sisters can be friends.
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Old Tuesday, April 6th, 2010, 07:06 AM
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Default Re: Bad experience at Sean's Jeweler

according to janet, she will get an appraisal and see what the ring is really worth. she is uncomfortable with the ring and the entire purchase. if the appraisal is low then she will contact the cc company.

the problem could have been solved easily if the jeweler would have allowed the return (not really a return when it hasn't left the shop) as the buyer requested. she was a repeat customer which meant she might be back if it was handled properly. i am not faulting the rules at sean's but when a customer comes in upset and they have spent decent money with you before you are supposed to bend a rule to keep them. that's just good business. that doesn't mean sean's sells poor quality. that just means that imho they showed poor judgment.

Quote:
Originally Posted by jdmoon1 View Post
Wow I am confused now -since janetb has her new ring now that she
traded for how is she out "lots" of money?

Yes she said might be out the $200 she mentioned but she has the new ring right?
I was surprised that her sister's feelings were so differant then janetb.
Her sister being upset about bashing the store is complete opposite reaction.
It seems like a very complicated story.
I am happy the sister was treated fairly and will return there.

It seems janetb that you became nervous after seeing a prob with her ring
and it snowballed . I hope u will enjoy ur new ring as well and sisters can be friends.
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Old Tuesday, April 6th, 2010, 08:06 AM
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Default Re: Bad experience at Sean's Jeweler

It's my understanding that she traded in a ring and that it
was worth way more than $200. I think she was saying
the the 'trade in value' of the ring was devalued
from what she had paid for it when she bought it orig.
from Seans.

Everyone is entitled to their own views. But my opinion
(which is my opinion and only that) that the situation
was not just buyers remorse and there was a valid concern
Janet had. It would have not been hard to Sean's
to correct the situation and just returned the trade
in and credited her credit card. This whole topic
would not have happened and Sean would have
retained a happy customer.
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Old Tuesday, April 6th, 2010, 09:33 AM
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Default Re: Bad experience at Sean's Jeweler

Liz is correct below - I originally paid $2100 for the ring I traded in and Sean's only gave me $1900 for it in the trade-in, so I lost $200 on it.

I paid an additional $2100 for the new ring (so technically with the trade-in and what I paid, it was $4000.

If the appraisal comes in low and/or there is a problem found with the ring, I can dispute with my cc and possibly get the $2100 credited back. But Sean's has my original $2100 ring (which he only gave me $1900 for on trade-in). So I am out $200 already with the new ring regardless of what else happens. If I dispute with the cc company, they will only credit back the new charge. So I will then be out the $1900 Sean's gave me for my original ring, as I don't believe the cc company is going to be able to make them return that piece to me.

And no - I will not enjoy my new ring no matter how this turns out - every time I look at it, it reminds me of a bad experience. If it does appraise for more than he charged me (including the trade-in), I will more than likely attempt to sell it on e-bay.


Quote:
Originally Posted by jdmoon1 View Post
Wow I am confused now -since janetb has her new ring now that she
traded for how is she out "lots" of money?

Yes she said might be out the $200 she mentioned but she has the new ring right?
I was surprised that her sister's feelings were so differant then janetb.
Her sister being upset about bashing the store is complete opposite reaction.
It seems like a very complicated story.
I am happy the sister was treated fairly and will return there.

It seems janetb that you became nervous after seeing a prob with her ring
and it snowballed . I hope u will enjoy ur new ring as well and sisters can be friends.
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Old Tuesday, April 6th, 2010, 11:06 AM
Kathy from Ohio Kathy from Ohio is offline
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Default Re: Bad experience at Sean's Jeweler

I, too, have had a bad experience at Sean's and have posted my experience on this bb site. I can't remember exactly when it was, probably 2-3 years ago. And, they lost me as a customer who visited them yearly, recommended others to them, and always bought nice pieces from them. I don't think they are the most reputable jeweler on the island. I had a chipped diamond earring which they replaced with an upgrade from me (meaning I had to pay additional $$ to get it replaced on the premise that it was a better stone). I didn't find out the diamond was chipped until I took it in to my jeweler in the states to have the earrings appraised. I'm sure the guy who sold it to me at Sean's knew it was chipped. The jewelry I have bought has appraised well except the pendant that I had custom made. My jeweler in the states said the diamonds weren't of the quality or the size that Sean's appraised them at. When I lost one of the diamonds after only having the pendant a few weeks, Sean would not reimburse me all the money I had to spend to get the lost diamond replaced. They only reimbursed me 50%. That was not satisfactory to me and I let them know they would never see me again if they didn't make it right. Evidently they didn't care. And, I tell everyone I meet, don't go to Sean's.
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Old Tuesday, April 6th, 2010, 05:44 PM
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I Love Aruba Re: Bad experience at Sean's Jeweler

I, personally, would never buy a precious stone from anyone other than my own jeweler here at home who I have a history with, and who I trust implicitly. That being said, I've bought silver pieces in Aruba... pieces that are different, and don't cost thousands of dollars, but that's my own personal comfort level.

When Janet began this thread, it wasn't about the money, it was simply about customer service, more to the point, the lack of it, which doesn't bode well for Sean. It's not about bashing, it's about being taken advantage of in a very rude and uncompromising manner...

For anyone who had a bad experience with Sean, there's no doubt going to be another someone who had a good experience. We see that with restaurants, hotels, timeshares and the like. "Smart" business people try and right the wrong... Sean wasn't smart.

We, who travel to Aruba, appreciate hearing the good as well as the bad. Newbies come here for advice; those of us who travel there yearly can't help but learn new information on these forums... things we never knew about the island that's become our common denominator.

I like hearing all sides... and then I'm free to make my own decision as to whether or not I want to shop at a particular jewelry store or eat at a certain restaurant, etc., etc., and then the onus is on me.

A lot of us sacrifice throughout the year, and do without other things so that we have the financial ability to vacation in Aruba. Being forewarned of potential problems as well as great experiences is a wonderful thing to my mind, and I wouldn't have or want it any other way.

So... I thank Janet and Kathy for giving us, what I like to call, a head's up.
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Old Wednesday, April 7th, 2010, 07:22 AM
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Default Re: Bad experience at Sean's Jeweler

Janetb I was just trying to understand what ur problem was and now from ur last answer I saw the whole picture.

Your posts have informed me that it would not be wise to do business again there
We all work hard for our money and save for our vacations and surely don't want them
ruined.
I hope that you can soon move past this upset and get the satisfaction you need from CC company etc.
I was not judging you or anyone on this subject just trying to clear up for myself if
I should go there again and add on to certain pieces I have.
And your posts good or bad are what these forums are about.
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Old Wednesday, April 7th, 2010, 08:03 AM
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Default Re: Bad experience at Sean's Jeweler

jd, thank you. you are a person who 'get's it' about forums. it's our job to show all sides of a situation. sometimes it even helps to get the sides together by doing this. we are not here to badmouth one or the other. we are here to learn from other people's experiences.

hopefully, this situation will iron itself out. janet, keep us informed as you get new info.

Quote:
Originally Posted by jdmoon1 View Post
Janetb I was just trying to understand what ur problem was and now from ur last answer I saw the whole picture.

Your posts have informed me that it would not be wise to do business again there
We all work hard for our money and save for our vacations and surely don't want them
ruined.
I hope that you can soon move past this upset and get the satisfaction you need from CC company etc.
I was not judging you or anyone on this subject just trying to clear up for myself if
I should go there again and add on to certain pieces I have.
And your posts good or bad are what these forums are about.
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Old Wednesday, April 7th, 2010, 11:38 AM
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Default Re: Bad experience at Sean's Jeweler

Over the years I have read on this and other forums the good, the bad and the ugly. It has without doubt saved us, and probably many others from learning the hard way on our own and surley saved us all money. Sean Johns has received bad reviews on this and other forums. We have heard bad experiences from people while in Aruba about S.J.'s. Doesn't mean they don't have some happy satisfied customers. Just means buyer beware. I think it's a great thing that we all voice our experiences, good and bad. Here's how I personally weigh the evidence: 1-2 bad stories = maybe sour grapes, maybe a misunderstanding. Several bad stories = probably not a reputable business - stay away. Just my opinion..
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Old Wednesday, April 7th, 2010, 11:44 AM
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Default Re: Bad experience at Sean's Jeweler

your opinion is more than valid. i personally totally agree.

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Originally Posted by LearJet9 View Post
Over the years I have read on this and other forums the good, the bad and the ugly. It has without doubt saved us, and probably many others from learning the hard way on our own and surley saved us all money. Sean Johns has received bad reviews on this and other forums. We have heard bad experiences from people while in Aruba about S.J.'s. Doesn't mean they don't have some happy satisfied customers. Just means buyer beware. I think it's a great thing that we all voice our experiences, good and bad. Here's how I personally weigh the evidence: 1-2 bad stories = maybe sour grapes, maybe a misunderstanding. Several bad stories = probably not a reputable business - stay away. Just my opinion..
Bill
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Old Friday, April 9th, 2010, 09:41 PM
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Default Re: Bad experience at Sean's Jeweler

I have managed to track down my appraiser - she is an independent gemologist, but did appointments out of a store in my area that went out of business. I have an appointment on the 14th to have the blue diamond ring appraised, as well as the emerald and diamond bracelet I bought from Sean's a few years ago, which I never did get appraised (my bad) - but when I tried to trade that in this past year, he claimed there was no way I could have paid what I claimed I paid (which I did pay when I got home and dug up the receipt) - so I'm now curious to see what that appraises for as well.

I'll repost when I get the appraisals.
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Old Wednesday, April 14th, 2010, 05:23 PM
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Default Re: Bad experience at Sean's Jeweler

OK - back from getting the appraisal and it turns out I was right to be concerned. To refresh everyone's memory, I traded in a ring I had paid $2100 for and Paul only gave me $1900 for it (I did not have the receipt with me and he claimed all their copies from the old store were gone). In addition to the $1900 he gave me for the traded in ring, I also paid $2100, making the ring a total of $4000 ($4200 if you count the $200 more I paid for the original ring).

The first thing the appraiser asked me was whether I was aware that the blue diamond had a fracture that had been filled. When I told her no, she said that should have been disclosed to me, as I could crack the stone if I were to put it in an ultra-sonic cleaner and that if I ever need work done on the ring (sizing, prong adjustment, etc.) that they will need to remove the stone first, as any heat or vibration can cause the stone to crack along the fracture. So I will always have to "baby" the stone. Paul never mentioned anything about this to me.

The appraisal came in at $4150 - at the store Paul had originally said it would appraise for $6500, then quickly said "well, maybe $5500 to be safe". Of course, he never put anything in writing.

So I paid at total of $4200 for a ring that has a fractured diamond that has to be specially cared for and is only worth $4150.

End of story?? BUYER BEWARE AT SEAN JEWELERS!!!!!!!!!!!
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Old Wednesday, April 14th, 2010, 05:35 PM
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I Love Aruba Re: Bad experience at Sean's Jeweler

Janet.... I assume you have that all in writing, especially the fractured and filled in part.

I wouldn't let this drop, and I wouldn't cave in... I'd e-mail Paul or call him, and ask him what he intends to do to make this right. He'd literally "live" with me.

I'm so sorry you have this unnecessary aggravation, and not sure what, if any, recourse you have, but I'd sure as hell let him know, and even send him this link to see that this isn't something that you're going to allow to be swept under the carpet. This forum has almost 8,500 members. That's a lot of people "listening and watching."
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Old Wednesday, April 14th, 2010, 05:41 PM
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Default Re: Bad experience at Sean's Jeweler

Yes - I have the appraisal stating the stone is fractured and filled. I surely will not be calling Paul - I'm already out $50 - if I start adding phone calls to Aruba, I'll just throw good money after bad! Does anyone have an email address for him?
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Old Wednesday, April 14th, 2010, 05:45 PM
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I Love Aruba Re: Bad experience at Sean's Jeweler

Quote:
Originally Posted by JanetB View Post
Yes - I have the appraisal stating the stone is fractured and filled. I surely will not be calling Paul - I'm already out $50 - if I start adding phone calls to Aruba, I'll just throw good money after bad! Does anyone have an email address for him?
I don't have an email address although I'm sure someone does, and will post it.

I, personally, call Aruba often using Skype, and it's really cheap.
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Old Wednesday, April 14th, 2010, 05:52 PM
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Default Re: Bad experience at Sean's Jeweler

Janet... here's a link. When you get there look for Sean Jewelers. Although it doesn't give an email address, it gives you the ability to send them an e-mail!



Click here: Yellow Pages Aruba
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Old Wednesday, April 14th, 2010, 06:02 PM
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Default Re: Bad experience at Sean's Jeweler

I have sent an email - lets see if I get a reply........
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Old Wednesday, April 14th, 2010, 06:30 PM
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Default Re: Bad experience at Sean's Jeweler

That is a very bad outcome. And I really wonder what the stone
that your sister had and has.

I will tell everyone I know about this story because I would
never want anyone to go through what you went through.

It soured your trip totally and now you have this 'thing' that
is pretty useless. I would be scared to even wear it.

I didn't even know you could 'fill' in fractures. I know that
there are the 3 (or 4) 'C's to diamonds - didn't know that
they have a "F" too.
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Old Wednesday, April 14th, 2010, 06:51 PM
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Default Re: Bad experience at Sean's Jeweler

Apparently it is done on the colored stones. She said it's not necessarily bad, although it does affect the value of the stone, but you need to be aware of it so you can "baby" the stone. It's much more susceptible to being cracked if exposed to heat or vibration. So I could have very easily tossed this into an ultrasonic jewelry cleaner and cracked the stone, as I did not know it was fractured and filled. She said any reputable jewelry store will tell you that you are buying a stone that has been filled because of the special treatment it requires.

I also wonder about the stones in the rings my sister and her friend bought - I know they do not get independent appraisals done on their pieces, so they will not know if they have problems or not. Hopefully they won't put them in ultrasonic cleaners!
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Old Wednesday, April 14th, 2010, 07:49 PM
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Default Re: Bad experience at Sean's Jeweler

are you going to contact the cc company? i certainly would and would ask their opinion on what to do. you need to at least fill in a complaint with them explaining the situation.

Quote:
Originally Posted by JanetB View Post
Apparently it is done on the colored stones. She said it's not necessarily bad, although it does affect the value of the stone, but you need to be aware of it so you can "baby" the stone. It's much more susceptible to being cracked if exposed to heat or vibration. So I could have very easily tossed this into an ultrasonic jewelry cleaner and cracked the stone, as I did not know it was fractured and filled. She said any reputable jewelry store will tell you that you are buying a stone that has been filled because of the special treatment it requires.

I also wonder about the stones in the rings my sister and her friend bought - I know they do not get independent appraisals done on their pieces, so they will not know if they have problems or not. Hopefully they won't put them in ultrasonic cleaners!
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Old Wednesday, April 14th, 2010, 08:21 PM
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Default Re: Bad experience at Sean's Jeweler

Just spoke with CC company. If I dispute, I have to send the ring back to Seans and the CC company can only credit back the $2100 that was charged to my card. They said it would be up to the merchant to return the $1900 ring I traded in - they cannot get involved in that. So raise of hands - who thinks I would see that ring again if I send this one back?? They suggested I pursue legal action instead - which would be a bit difficult from here.
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Old Wednesday, April 14th, 2010, 09:01 PM
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Default Re: Bad experience at Sean's Jeweler

so either way you are screwed? i think seans owes you a return of your ring and money and you owe him the return of his ring. it's a simple transaction that would help him gain his reputation back. no matter who was right, an unsatisfied customer is the worst word of mouth you can ever have in business.

Quote:
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Just spoke with CC company. If I dispute, I have to send the ring back to Seans and the CC company can only credit back the $2100 that was charged to my card. They said it would be up to the merchant to return the $1900 ring I traded in - they cannot get involved in that. So raise of hands - who thinks I would see that ring again if I send this one back?? They suggested I pursue legal action instead - which would be a bit difficult from here.
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Old Wednesday, April 14th, 2010, 09:14 PM
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Default Re: Bad experience at Sean's Jeweler

I agree - I would be more than happy to have my original ring returned and my cc credited for the $2100 and he can have this ring back to resell.
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Old Thursday, April 15th, 2010, 10:23 AM
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Default Re: Bad experience at Sean's Jeweler

I was just googling for an email address. I just put in Sean's Jewelers without even putting Aruba and this thread is #2.

If I were in Sean's shoes - I would do something about this issue.
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Old Thursday, April 15th, 2010, 03:07 PM
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Default Re: Bad experience at Sean's Jeweler

When I had my bad experience at Sean's with the black onyx and diamond sandal custom pendant, I emailed him and never got an answer. I may have even emailed him twice thinking he didn't get the first one. Then I had the diamond that fell out replaced and the other ones tightened. When I went back the following March, I went straight to the store. Showed him the receipt. He told me he would only refund 50% of what I had to pay in the states because I could have sent the pendant to his store in NY. I told him I had emailed him and he never answered me. His excuse was his wife, or someone's wife in the store, was pregnant and on maternity leave and she was the only one who answered and checked the emails. He will find an excuse. I don't trust him or his staff. And, I'll never shop there again.
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Old Thursday, April 15th, 2010, 03:36 PM
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Default Re: Bad experience at Sean's Jeweler

It's obvious to me that there is sufficient evidence on this site alone to label Sean Johns a bad place to purchase jewelery. While there certainly are some who had a "good experience" defined as those who purchased and did not need to return or have a subsequent contact with Seans. Seems that everyone who needed a second or subsequent contact for a return or repair experienced a less than acceptable encounter. We will not even window shop at Seans in the future.
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Old Thursday, April 15th, 2010, 05:15 PM
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Default Re: Bad experience at Sean's Jeweler

It's so sad that anyone has to have such an experience on what's supposed to be vacation. Just terrible to have that kind of memory. Sean's ought to be ashamed of themselves. Hopefully, what goes around comes around.

Not that this helps anyone who's been ripped off, but I thought it might be good to mention a jewelry store that has always done right by us and many of our friends. Noble's is the best jewelry store we've ever been to in Aruba. And I'm not the only one who thinks so - I know at least 10 other people who have had nothing but a great experience with them. I guess I was lucky someone recommended them to me. I escaped a Sean's experience.
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Old Saturday, May 15th, 2010, 11:34 PM
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Default Re: Bad experience at Sean's Jeweler

UPDATE:

I finally did receive a reply to one of my emails. They asked me to send the ring to a place in LA and stated that they will replace the fracture-filled stone. I responded that it would cost quite a bit of money to do that and that I've already lost money on this ring. They replied that they would reimburse the shipping.

So the ring was shipped last week - almost $60 (UPS ground, insured, signature required). I emailed back that I had shipped the ring and gave the amount of the shipping and have not had a response yet.

When the ring is returned I will take it to be re-appraised. I will update again with the results of that appraisal and whether or not the shipping was reimbursed.
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Old Monday, May 17th, 2010, 02:08 PM
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Default Re: Bad experience at Sean's Jeweler

Quote:
Originally Posted by roschone View Post
It's so sad that anyone has to have such an experience on what's supposed to be vacation. Just terrible to have that kind of memory. Sean's ought to be ashamed of themselves. Hopefully, what goes around comes around.

Not that this helps anyone who's been ripped off, but I thought it might be good to mention a jewelry store that has always done right by us and many of our friends. Noble's is the best jewelry store we've ever been to in Aruba. And I'm not the only one who thinks so - I know at least 10 other people who have had nothing but a great experience with them. I guess I was lucky someone recommended them to me. I escaped a Sean's experience.

I too have had really great experiences with this Jeweler (Sean). We have purchased many pieces from them over the past few years, as well as friends of mine. In fact, one of my girlfriends had some earrings made for her. They turned out exactly as she wanted. This has been over the last six years. I am sorry to hear of this bad experience. I do know that this can happen anywhere, even in the states. I know I have been disenchanted with reputable companies of one product or another. This is unfortunate that this happened to you. But I did want to put in a positive note and a different experience for this jeweler.
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