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Divi Phoenix Resort This Forum is for Divi Phoenix Resort Owners to post/exchange information about their resort. To list PRIVATE rentals,please click here. To list PRIVATE sales, please click here.

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  #1  
Old Wednesday, November 28th, 2007, 12:49 PM
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daka630 daka630 is offline
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Default Divi Phoenix Housekeeping Service

Complete housekeeping service occurs on check-in day (Saturday).
General housekeeping service occurs once a week.
For the Tower, this is Tuesday; for the Villas, this is Wednesdays.
General housekeeping consists of:
* floors swept and mopped
* trash removal
* bed linens changed, bed made
* bathroom cleaned
* general dusting and cleaning
* new towels
(if you desire towel(s) replacement, leave them on the floor)
* dishes washed
* windows,sliding doors cleaned

Optional, Daily Housekeeping

The general housekeeping plus
* towel change (leave towels on bathroom floor)
* bed linens change (if needed)
* bed made
* trash removed

Rates:
Studios $70/week
1BR $80/week
2BR $90/week

n.b., remember that the beach towels are returned to
the towel hut and exchanged for the towel card(s) which
are returned to the front desk at check out
(or you are billed $25 per card issued).
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  #2  
Old Monday, December 3rd, 2007, 08:10 AM
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Margaret Margaret is offline
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Location: Mays Landing, NJ
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Default Re: Divi Phoenix Housekeeping Service

Good morning.

Next June will be my first visit to the Phoenix, per exchange w/RCI. I'm now waiting for the snail-mail information to arrive, but a question I have, prompted by the above message, is:

What does the "OPTIONAL, Daily Housekeeping" mean? Is it that if we want that, we pay the fee? Otherwise the trash is removed, beds are made, bathrooms are cleaned, etc. ONLY once a week? Is the fee paid upon check-in or when leaving? (Not a big deal, just curious and want to be informed.)

Thanks,
__________________
~ Maggie Ann ~

Last edited by Margaret; Monday, December 3rd, 2007 at 08:19 AM. Reason: (script too small)
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Old Monday, December 3rd, 2007, 08:20 AM
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dwippies dwippies is offline
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Default Re: Divi Phoenix Housekeeping Service

if it is the same as when we were there a little more than a year ago, they come in daily, replace your towels, replenish things such as toilet paper, and dump your trash daily.

they will explain the services on check in and you sign up for it if you want. it is placed on your bill and paid when you check out.

btw,the housekeeping staff was excellent in the high rise.

Quote:
Originally Posted by Margaret View Post
Good morning.

Next June will be my first visit to the Phoenix, per exchange w/RCI. I'm now waiting for the snail-mail information to arrive, but a question I have, prompted by the above message, is:

What does the "OPTIONAL, Daily Housekeeping" mean? Is it that if we want that, we pay the fee? Otherwise the trash is removed, beds are made, bathrooms are cleaned, etc. ONLY once a week? Is the fee paid upon check-in or when leaving? (Not a big deal, just curious and want to be informed.)

Thanks,
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Old Monday, December 3rd, 2007, 02:18 PM
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daka630 daka630 is offline
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Default Re: Divi Phoenix Housekeeping Service

~ Maggie Ann ~
re: house keeping -> what Sherry wrote.

Some additional information for you
[n.b., prices subject to change - check at front desk]
Divi Phoenix Information
Phone 011(297) 5866066 Fax 011(297) 5861165
Staff
GM: Astrid Muller
Exec.Asst Greta Sanchez Hassell
- Below listing based on June/July 2004 info -
Island Sales Director: Carol Jansen (7024)
Food & Beverage: Marco de Zeeuw (7026)
Chief Engineer: Henk Swart (7057)
Head Housekeeper Astrid Antonia (7030)
Executive Chef: Edwin Geerman (7042)
Health Club Mgr: Wendy Laclé (7069)
Front Office Mgr: Mirella Enser (7028)
In-House Mgr: Dora van Romondt (7052)
Members' Sales: Rosy MaertensBeach
Towels
Receive towel ticket at check in (may be annotated on resort “charge” card).
Pickup at Water Sports building (8 am to 5:30 pm).
Prior to departure: exchange towel for card; else
incur $25 fee per card not returned.

Baby Sitting
Provide by outside provider.
Contact Guest Relations 24 hours in advance
(7029 or dial 0 and leave a message).
Bell CaptainExtension: 7048

ATMs near the Phoenix
Aruba Bank – Noord
Royal Bank of Trinidad & Tobago – Noord or Main Office on Susaki Road next to Hooters.
Caribbian Mercantile Bank – Noord

Beauty Salon
Contact Guest Services / Front Desk. 7029 or 7048

BillingConvenience copy of charges available on Wed. evening prior to scheduled departure.
Account may be settled evening prior to departure (4 – 10:30 pm).

BusTo Oranjestad – In front of Tower
To Hi-Rise – Across street from Tower
At the “Bushalte”sign.
Schedule: Monday – Saturday 15 minutes before and after the hour until 6 pm – then hourly.
Sunday & holidays – HourlyFare: Exact change; 1 Way - $1.25; Round Trip - $2.00.
Large denomination bills not accepted.

Alhambra
Free Transportation to the Alhambra. Contact the front desk.

Check Cashing Personal checks not accepted.
Front desk will cash travelers checks up to $100/day.
Check In - 4 pm Check Out -Noon. $15/hr fee for late departures.

Churches/Places of Worship
Contact front desk. 7048.

Credit Cards VISA, MC, AMEX, DINERS CLUB accepted.

Cribs, Cots (Rollaway Beds) Available. Call front desk.
One time fee of $25.
Amenities: hairdryer - Yes
Lotion in dispensers - Villa Units::No, with Tower renovation - maybe No
Soap in dispensers - Villa Units::No, with Tower renovation - maybe No
Shampoo in dispensers - Villa Units::No, with Tower renovation - maybe No
(villas have small, courtsy containers of shampoo, conditioner, lotion)
Hand/shower soap - Yes, all

Dry Cleaning & Laundry
These services are available Monday through Friday.
A laundry list is in each room.
Contact Housekeeping for pick-up at ext. 7030.

Guest Launday: On third floor of the Tower. Soap available in vending machine. Change is available from the front desk.

FAX Service:Registered guests can receive faxes at 011-297-586-1165. There is a nominal fee to receive faxes. Charges will be billed to the room account.

Fitness CenterFacility is free to Divi members and guests.
Facility has gym equipment, lockers, showers and sauna..

SPA
Massage, aromatherapy facials, skincare treatments and sauna.Hours of Operation: Weekdays 6 AM – 9 PM; Weekends 8 AM – 6 PM

Gratuities
By Island custom a 15% service charge is added to restaurant check as a gratuity.
A server receives a portion of that as a wage.

Government Charges and Taxes
If paying a nightly rate:
* 10% Service Charge
* 6% Government tax
* 2% Tourism tax
If a Timeshare member (including exchanges):
* Government tax of $6 (studio), $6.50 (1BR) or $7.50 (2BR) per night depending on the unit type.
* Weekly energy surcharge of $10

Gift Shop
The Aruba Phoenix Beach Store, located in the Tower on the ground floor.
Monday – Saturday 10 AM - 6 PM Sunday 9 AM – 1 PM

Ice
All refrigerators in the rooms are equipped with icemakers.There is an ice machine on the third floor of the Tower as well.

Irons and Boards In each room.

Internet
An internet station is in the alcove behind the front desk.
Contact the front desk (7028) for use.
Vendor starting WiFi setup December, 2007.

Maid Service (Housekeeping)
Full daily maid service is available upon request for a nominal weekly charge.
The charge depends upon the size of your unit.
This applies to timeshare members and RCI exchanges.
You can request this service upon check in or at any time during your stay.
Otherwise, clean towels and trash removal is provided daily.
Tower rooms receive full service each Tuesday.
Villa rooms receive full service each Wednesday.
Rates for daily housekeeping
* Studio $70/week
* 1-Bedroom $80/week
* 2-Bedroom $90/week

Mail
Stamps can be purchased at the front desk. Mail to Europe or the USA takes about 10-14 days.

Maintenance
If your room requires attention you can fill out the maintenance request form that is in your room and turn it in to the front desk or call the front desk at 7028.

Messages
Written messages received will be held at the front desk and a copy delivered to your room. Voice mail messages can be left as well.
Unit's "pin" is on back of phone's handset.

Pool/Beach Towels
Pool/Beach towel cards (or an annotation on your Phoenix room “charge”card) are included in your check in package.
Towels are picked up/exchanged at the Water Sports building.
Hours: 8 AM – 6 PM.A $25.00 charge is applied to your room account for each unreturned towel.

Restaurants and Bars
The Sunset Bistro
* Breakfast 7:30 AM – 11:00 AM
* Lunch 11:00 AM – 5:00 PM
* Dinner 6:00 PM – 10:00 PM

Sunset Beach Bistro Bar
Open daily from 11 AM to 11 PM
Happy Hour fro 4:30 PM to 6:00 PM
Pool and Beach BarOpen daily 11 AM – 11 PM.
Happy hour 4:30 PM – 6:00 PM.

Safe Deposit Boxes
Each room has a safe in the closet. The safe key is provided in the check in package. There is a $100 lost key charge.
Some units have newer keypad lock.

Telephone
Check with front desk for cost of local calls.

Theme Nights and Specialty Events
BBQ Burger Bash – Monday during the orientation meeting.
Fun Fiesta Night – Thursday at 6 PM.
A-La-Carte menu with Prime Rib.
Orientation Meeting and Mimosa Party – Monday, 12:30 PM.
Welcome Cocktail Party – Tuesday from 5 PM – 6 PM at Pool.

... ok, I think I got the mess from my copy and paste cleaned up enough for all the above to make some kind of sense
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  #5  
Old Tuesday, December 4th, 2007, 06:13 AM
Margaret's Avatar
Margaret Margaret is offline
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Default Re: Divi Phoenix Housekeeping Service

Daka & Sherry -- THANKS SO MUCH for all the details; it makes the anticipation even more exciting. After our 5 nites at Phoenix, we check in at Costa Linda on July 4th, my timeshare for several years now. I'm looking forward to being in high-rise area (or beginning of it, at least) for a change, then chill out more in low-rise. I understand there have been many changes in AUA even in this past year.

Hope you'll enjoy your time in Aruba, too. I'm sure you will.
Thanks, again,
__________________
~ Maggie Ann ~
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