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Old Tuesday, November 17th, 2009, 11:35 AM
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lindaspooky lindaspooky is offline
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Default Just back 10/31-11-13

No major problems this year. My fifth floor unit (568) which was terrible last year was fine. New carpeting, all lamp shades in place, no water leaking from the sink. We all got new mattressess and all the units except 2 on the 3rd floor were painted.

3rd floor unit (362) was fine. There was a lamp missing on the bedside table and an end table and lamp missing in the main sitting area. I reported it to Ruella, said she'd try to get replaced. I didn't push it since it wasn't crucial but it really should be addressed at some time.

Did speak to Richard, I have never had a problem with him and he was more than accomodating this year as well. He did mention that we are in line for some updating but Riu is such a big corporation and it takes time.
Even if they just do a little at a time it would be fine with me. I don't spend much time in the room, as long as it's clean I'm good.

I didn't get the feeling of not being wanted this year as in the past.
Maybe they finally realized we're here to stay. The front desk people were very accomodating, even made our local calls for us for dinner reservations. Everyone that I encountered in the staff was very friendly.
Repairs were made very quickly.

We did notice that the lobby and casino were much smokier this year.
Sometimes it took your breath away when you walked in the doors. I couldn't stay in the casino for more than 10 minutes. Toward the end of the 2nd week all the ashtrays in the lobby were removed and no smoking signs went up. Richard said it had gotten so bad it was difficult to work there, Ruella also mentioned how hard it was for her to work in the lobby with all the smoke. By the time we left it was noticeably better.

Ruella is very efficient and is doing everything by the book. She does have a list started for acclerations and is holding to them. I heard her on the phone trying to calm one member who just didn't understand that there were 3 people ahead of them on the list for a particular week.

As I stated in an earlier post, Jelishka is no longer there. Words like embezzlement were used. She may have been renting units and keeping the money. From what I heard, her and 3 others were caught.

As far as last years posts regarding theft, I have heard nothing of it this year. When I first checked in my room wasn't ready and I asked to use a safety deposit box. The front desk said they were not allowed to offer it.
Maybe that's a good thing since rumor had it they were not that safe last year.


We do not do the AI - too many great places to eat on the island. Will post a trip report as soon as I can get it together.

Linda
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Old Wednesday, November 18th, 2009, 12:21 AM
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rdharles rdharles is offline
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Default Re: Just back 10/31-11-13

Thanks for the update, Linda. Glad things were better for you this year and you had a good time!
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Old Wednesday, November 18th, 2009, 04:42 PM
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ArubaMary ArubaMary is offline
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Default Re: Just back 10/31-11-13

Thanks for the update on the Riu, Linda. I do not have timeshare in the Riu, but I will pass your information on to friends who owh there. They had a miserable time last year and have had much concern about the status.
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Old Thursday, November 19th, 2009, 05:52 PM
LynnS LynnS is offline
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Default Re: Just back 10/31-11-13

Linda-Thanks for the update. It is nice to read some positives concerning our units-the Riu and Richard.
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